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Digital Brand Activation Agency

Chatbot Development

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Determine the goal

The purpose of an android application must be clearly defined. The developer needs to understand what the app is all about and the solution it is expected to provide.

Build for a Target Audience

Most times, the features and functionalities of an app depend largely on who it was built for. For example, apps targeted at elderly users should ideally be relatively less sophisticated than for young people.

Focus on User Experience

Most smartphone users prefer applications with greater ease of use and fewer complications. The look and feel, navigation, speed and efficiency of an app are some of the factors that determine user experience and satisfaction.

Ensure App Compatibility

Many different versions and upgrades of smartphones and its facilities are rolled out on a daily basis. Developing your app to support these multi versions and accommodate all levels of smartphones is key.

Chatbot Development and its Benefits

Today, businesses are changing the way they communicate with their customers. With automation and creating efficiency in Customer Service, many brands have turned to Chat Bots to revolutionize the way digital customer service is done. What is a Chat Bot ? A chatbot is a program or software application that uses artificial intelligence to simulate a conversation with a human counterpart. A user can communicate through a voice or chat as they would with their live contact using a chatbot. Current chatbots can enable customers of various industries to obtain answers to questions online without the involvement of human consultants.
With the advent of chatbots, time and income are saved tremendously due to the speed of response from the tool and the benefit of not paying customer service personnel to do the same job. We have outlined the advantages of using a chatbot and why every organization should opt for one to enhance communication between them and their prestigious customers.
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Showcase of some
of our favorite app Projects

We love to work with brands that dare to be different
and those who are ready to make some noise in the digital space.
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E-commerce websites, Portfolio websites
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www.oakberryme.com

E-commerce websites, Portfolio websites
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E-commerce websites, Portfolio websites
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E-commerce websites, Portfolio websites
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E-commerce websites
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E-commerce websites
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Ease of Usage

If you have ever placed an urgent call to a customer care line, you will agree that it is frustrating how they put you on hold for several minutes before they finally connect you with a representative. Chatbots are not like humans who cannot attend to several requests at once. They are like robots but perform their functions virtually and will work round the clock without getting tired.

You can customize your chatbot to specially promote your business and maintain your organizational standards. The seamless ability to gain quick access to your inquiries cannot be overemphasized.

Interchangeable

Chatbots can be used in any industry regardless of the products or services rendered. All that needs to be done is to provide the appropriate conversation pattern and it will adjust to the chosen field or area of service.

It is very easy to maneuver between varying sections of a business enterprise using a chatbot. Switching from one aspect of an industry that specializes in several products to another is a flexible task using this tool. A customer consultant would ordinarily find it difficult to navigate between different fields of an industry without waiting upon a series of connectivity. This is not the case with a chatbot because of its independent capacity from technical delays.

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Manageability

In a situation where you need to attend to hundreds or thousands of people all at once, a chatbot can help you achieve this. Regardless of the period, whether at night or during the daytime, you can be sure that every individual will be adequately satisfied.

This is not the case with having live personnel. The entire process of taking numerous orders and requests will not be as effective as having a chatbot do it for you.

Fulfils Clients needs

As we already know that customers value prompt and polite responses from their service providers, we are always ready to give you a memorable experience. Humans do not have the patience to operate without becoming ill-tempered after a strenuous work time. These virtual robots can handle any request without responding awkwardly to a rude customer and act swiftly too.

Chatbots store every customer’s details in their memory and recall previous orders and bookings. This gives clients a good impression that makes them come back for more.

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Affordable

Employment of service providers is an expensive venture. Payment of salaries and allowances is not easy especially if you aren’t making sales to cover such expenses. A person can only attend to a maximum of two customers simultaneously. Too many customers can be overwhelming and stressful to satisfy all at once.

With a chatbot, everyone’s need is met accordingly without any complaint. This is done meticulously and speedily at no additional cost after installation.

Fulfils Clients needs

As we already know that customers value prompt and polite responses from their service providers, we are always ready to give you a memorable experience. Humans do not have the patience to operate without becoming ill-tempered after a strenuous work time. These virtual robots can handle any request without responding awkwardly to a rude customer and act swiftly too.

Chatbots store every customer’s details in their memory and recall previous orders and bookings. This gives clients a good impression that makes them come back for more.

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Programmable and Simple

Chatbots have paved the way for employees to get more productive at work. When we perform similar tasks repeatedly, we tend to lose interest in it. These robotic tools are automated and can carry out recurrent jobs daily without any malfunction.

The only time expended is just for programming scheduled tasks using conversation flow and commands. This is easier than expecting an improvement from a staff that is already worn out by herculean tasks.

Marketing Support

Recently, most purchases are done online and the majority of people prefer to communicate via text messages than phone calls. Chatbots are reliable tools that serve this purpose and are already replacing human marketers around the globe.

Chatbots sell products and since they have dependable memory functions, they can retrieve returning customer details and record transactions.

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At McCollins, we have our in-house team of developers who curate Chat Bot Development and our marketing team implements Chat Bots for several brands within the UAE and GCC Markets. The Middle East is slowly warming up to the idea of integrating Chat Bots within their marketing strategies. If you dare to do something different, something new for your customers, let's talk shop!

Email us on info@mccollinsmedia.com for your next brief!
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